ITIL INTERVIEW -PART 6

1        Explain Service Design?

Design new or changed service  for introduction in to live environment .

1 Improve Quality of service.
2 Effective services.
3 Improve decision making.

2     What are types of service provider?

Type I    >>   Internal service provider. 

Physically located in the organization which it serve.

Type II   >> Shared services.
                These are autonomous units in the organization like Finance HR.
Type III >>  External service provider having specific expertise. Consolidate need and 
                        Offer competitive price.            

3     What is service design package?

SDP  document  contain  all requirements through each stage of its lifecycle.

Four P’s of design 
People   
Product
Processes
Partners/Suppliers

4      Service design aspects ?

Set of services available to deliver to customer.

Identify business needs.
Service portfolio design.
Technology architecture.
Process design
Measurement design

5     What are the different sourcing options?

1 In sourcing       Utilize internal organization.
2 Out sourcing    hire external organization.
3Co _sourcing     Combination of In sourcing & Out sourcing.
4 KPO                   Knowledge process outsourcing      
5BPO                     Business process outsourcing