ITIL INTERVIEW - PART 5

1        Explain Financial Management?

In service strategy finanancial management covers budgeting accounting and charging requirements.
Budgeting     >> Provide sufficient funds to run business Cost and income estimation .
Accounting   >>  provide management information on the cost. Cost analysis and reporting.
Charging       >> providing funds by charging back to client

2     Return on  Investment?

Investment of some resource yielding a benefit to the investor.
Return on investment (%) = Net profit / Investment × 100

3     Explain service Portfolio Management?

SPM is managing all services across the organisation.

Define    >              Business requirement
Analyse  >             Plan
Approve  >            Get approvals
Charter   >             Deploy       

Service portfolio contains all services (  In pipeline/Catalogue/Retired  )

4      Explain Service package.

Set of services available to deliver to customer.

Service package contain  
1
Core Service package
Details description of core service.

2
Service level package
Level of service offered  Diamond gold silver..
  

5     BRM Business Relationship management.

Establish relating ship with customers, understand customers and fulfil customers need.