Wednesday, June 5, 2013

ITIL Interview - PART 1



1 What is ITIL ?

Systematic approach to high quality IT service delivery. 
Provides common language with well-defined terms.
ITIL provide flexible framework to develop service management model for organisation. 


2  ITIL based models adopted by organization .

Microsoft MOF
Hewlett - Packard ( HP ITSM Reference Model)
IBM ( IT Process Model )


3 Difference between  ITIL v3 and v2. 

Managing services as a portfolio is a new concept in ITIL V3
Service Catalogue Management was added as a new process in ITIL V3

4 What is ITIL service management?

Service management is a set of specialized organizational capabilities for providing values in the form of service.
The act of transforming recourses into services is the core of service management


5  Explain ITIL service Life cycle model .

Service Strategy
Service Design
Service Transition
Service Operation,
Continual Service Improvement






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8 comments:

  1. UnknownJuly 4, 2014 at 8:18 PM

    Kudos to your initiative Shubhra :)

    Thanks for building this for us .. Really really helpful :)

    ReplyDelete
  2. jogaDecember 30, 2014 at 10:41 PM

    very useful thank u

    ReplyDelete
  3. AnonymousMarch 20, 2015 at 1:00 PM

    good effort, appreciate it

    ReplyDelete
  4. UnknownAugust 18, 2015 at 5:39 AM

    Quite informative.

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  5. AnonymousMarch 13, 2016 at 9:42 PM

    This is really nice, i was searching for this kind of blog, thanks Admin Shubhra

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  6. christianastevesNovember 16, 2016 at 3:30 AM

    The style of Article is good. The information provided is precise and factual. We also render Interview Questions for ITIL Training which may help you gain professional knowledge on the subject and be prepared well in advance to face the actual Interview.

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