1 Explain Service validation.
Service validations Validate the service will deliver define performance. Service validation assures quality of service. Service validation is applied throughout the life cycle.
2 Types of testing.
Accessibility testing.
Usability testing.
Process and procedure testing.
Volume stress load and scalability testing.
Compatibility testing.
3 Knowledge management.
Store quality, reliable information.
Secure information.
4 Different knowledge management system .
CMIS Capacity Management information system.
AMIS Availability management .
KEDB Known error database.
CMDB Configuration management database.
DML Definitive media library
SKMS service knowledge management system
5 Evaluation - Service transition.
Evaluate actual performance of any service change against its anticipated performance and identifying risk.
