ITIL V3 Service Lifecycle
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Business need >> [Strategy] Resources /policies >> [Service Design] requirement definition/Design/Evaluate /develop/ build /test >> [Transition] develop /deploy/retire service >> [Operations] Optimisation/Operation ;
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1 Define Service strategy?
How to design, develop and implement service management for organization is define under service strategy.
Ø What are we going to provide?
Ø Can we afford it?
Ø Can we provide enough of it?
Ø How do we gain competitive advantage?
2 Define Service Design?
How to design develop services and service management and converting service objective in to range of services.
Ø How are we going to provide it?
Ø How are we going to build it?
Ø How are we going to test it?
Ø How are we going to deploy it?
3 Define Service transition.
How to implement services in production as per design services.
Ø Coordination and managing of the process
Ø Build, test and deploy a release in to production.
4 Define Service operations
How to manage service on an ongoing basis to ensure their objectives are achieved.
Service operation is responsible for all ongoing activates required to support and deliver services.
5 What is continues service improvement (CSI)?
Continues evolution of service and identify ways to improve services.
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