ITIL INTERVIEW - PART 10

1     ITSM IT SERVICE CONTINUITY MANAGMENT.

Support the business continuity management process.

Ensure It services will be resumed within define time frame.

>          Maintain BCP plans

>          Conduct Regular risk Analysis for IT service

>          BIA Business Impact analysis if no TO service available

>          RA Risk analysis Identify and analysis of risk

>          Define ITSCM plan

>          Test Plan

2     Explain work around or common recovery options

Fast recovery:                  (HOT standby) recovery within 24 hours

Intermediate recovery: service is available in parallel setup, mirroring load balancing

Gradual recovery:           cold standby Recovery within 3 days (more than 24 hours)

3     ITCM process

Initiation ->       get requirement and plan -> implementation-> continues improvement

Initiation ->       define scope

Get requirement and plan-> BIA RA

Implementation -> develop/test/implement plan Continues improvement- > review Audit

4     Explain Information Security management?

ISM ensures protection of information, system provided by IT services to end users.

Information Availability   right information to right person

Confidentiality    disclose information to valid users

Integrity Maintain integrity

5   Explain Security controls/measures.

Preventive Prevent the event that will affect service   Firewall

Reductive    Minimize possible damage

Detective discover the event as soon as possible

Corrective repair damage as soon as possible