1 Explain Supplier Management.
Supplier management manage services and suppliers.
Implement supplier policy
Create and maintain SCD (Supplier and contract database)
Supplier and contract evaluation.
Manage sub contacted supplier.
2 Define Contract and supplier.
Contract is legally binding agreement between two parties.
Supplier Third part responsible for supplying goods or services.
3 Supplier category.
è Strategic
Senior management is involved.
Long term plan.
Lead by senior management.
è Tactical
Depend on situation
Mange by middle management
Operational è
Depend on individual service
Manage by junior operation.
Commodity è
Law value contracts
4 Service Transition?
Manage service changes and deploy service release in to production environment.
Reduce known error and minimize the risk during transition.
Enable the smooth change without affecting business
5 Components of Service Knowledge Management System SKMS?
CMS Configuration management system
Know error database
Suppler and contacts database
Service portfolio
Availability management system
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