1 SACM Asset Management.
Asset management maintain all assets across whole service lifecycle.
Maintain complete Asset inventory include non IT inventory related to service.
SACM also maintain information of shared asset (Asset belongs to partners and service provider used by IT services).
2 Explain Configuration Management System CMS?
CMS is a set of tool and database that are used to manage and IT service provider’s configuration data.
3 Process activity model.
Management and planning >> Configuration Identification> > Configuration control >> Status accounting and reporting >> Verification and Audit.
4 Release deployment management.
RDM include the process, system, package, build test and deploy a release in production.
Build Test and Deliver
5 Explain release Design.
Big bang option
Change is released in as single one operation.
Phased approach
Change is introduce phase by phase .Scheduled roll out plan is define
Example change introduce in retail store / units
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