1 Explain Service validation.
Service validations Validate the service will deliver define performance. Service validation assures quality of service. Service validation is applied throughout the life cycle.
2 Types of testing.
Accessibility testing.
Usability testing.
Process and procedure testing.
Volume stress load and scalability testing.
Compatibility testing.
3 Knowledge management.
Store quality, reliable information.
Secure information.
4 Different knowledge management system .
CMIS Capacity Management information system.
AMIS Availability management .
KEDB Known error database.
CMDB Configuration management database.
DML Definitive media library
SKMS service knowledge management system
5 Evaluation - Service transition.
Evaluate actual performance of any service change against its anticipated performance and identifying risk.
ITIL will teach you the terms and ideas that are important to run an organized IT shop. You don't need to do every step and you don't need to know every term to be successful with it.
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