INTERVIEW QUESTION - PART 13

1     Explain Service validation.

Service validations    Validate the service will deliver define performance. Service validation assures quality of service. Service validation is applied throughout the life cycle.  

2     Types of testing.

Accessibility testing.

Usability testing.

Process and procedure testing.

Volume stress load and scalability testing.

Compatibility testing.

3     Knowledge management.

Store quality, reliable information.

Secure information.

4     Different knowledge management system .

CMIS Capacity Management information system.

AMIS Availability management .

KEDB Known error database.

CMDB Configuration management database.

DML Definitive media library

SKMS  service knowledge management system

5     Evaluation - Service transition.

Evaluate actual performance of any service change against its  anticipated performance and identifying risk.

ITIL INTERVIEW - PART 14

1     SACM Asset Management.

Asset management maintain all assets across whole service lifecycle.

Maintain complete Asset inventory include non IT inventory related to service.

SACM also maintain information of shared asset (Asset belongs to partners and service provider used by IT services).

2     Explain Configuration Management System CMS?

CMS is a set of tool and database that are used to manage and IT service provider’s configuration data.

3     Process activity model.

Management and planning >> Configuration Identification> > Configuration control >> Status accounting and reporting >> Verification and Audit.

4     Release deployment management.

RDM include the process, system, package, build test and deploy a release in production.

Build Test and Deliver

5     Explain release Design.

Big bang option

Change is released in as single one operation.   

Phased approach

Change is introduce phase by phase .Scheduled roll out plan is define

Example change introduce in retail store /  units